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+Kenneth “Scott” Kalous
+kskalous@gmail.com • (945) 260-5398 • https://www.linkedin.com/in/kenneth-kalous-821a8b26/
+
+Professional Summary
+Results-driven IT professional with over 20 years of experience in managing and supporting Windows Server operating systems and infrastructure. Proven expertise in SCCM and Adaptiva, providing enterprise-level solutions for a global organization supporting 250,000+ devices. Adept at implementing scalable IT infrastructure, optimizing system performance, and driving operational efficiency.
+
+Key Skills
+    • SCCM and Adaptiva Design and Administration.
+    • Windows Server Management (2008/2012/2016/2019/2022)  
+    • IT Infrastructure Design & Optimization
+    • Patch Management & Software Deployment
+    • Active Directory & Group Policy Administration
+    • C#, SQL, PowerShell Scripting & Automation
+    • Incident & Problem Management (ITIL Framework)  
+    • Global IT Operations Support
+
+Professional Experience
+Senior Systems Advisor II
+FedEx Services • 2016 – Current
+    • Team Lead on the design, implementation, administration and maintenance of a federated global SCCM and Adaptiva infrastructure environment. 
+    • Ensured seamless operations for over 250,000 devices world wide supporting several hundred windows system administrators in diverse locations around the world. 
+    • Streamlined software distribution processes, reducing deployment times by 30% through effective SCCM and Adaptiva configurations.
+    • Developed and maintained PowerShell scripts to automate repetitive tasks, improving team efficiency by 25%.
+    • Collaborated with cross-functional teams to implement a comprehensive patch management strategy, achieving a 99% compliance rates.
+    • Provided Tier 3 support for complex IT issues, resolving 95% of incidents within SLA.
+    • Spearheaded the migration of legacy Windows Server systems to newer versions, enhancing system reliability and security.
+    • Trained junior IT staff on Windows Server management, SCCM, Adaptiva and troubleshooting best practices.
+
+IT Systems Administrator
+FedEx Services • 2005 – 2016
+    • Managed a Windows Server environment supporting 50,000+ users, ensuring 99.9% up-time.
+    • Implemented Group Policy Objects (GPOs) to standardize user environments and enforce security measures.
+    • Coordinated server patching and upgrades, minimizing downtime and ensuring system compliance.
+    • Trained junior IT staff on Windows Server management and troubleshooting best practices.
+    • Analyzed system performance metrics, recommending and implementing upgrades that improved efficiency by 20%.
+
+IT Support Specialist
+Kinko’s Office & Print • 2001 – 2005
+    • Provided desktop and server support for Windows environments, resolving hardware and software issues efficiently.
+    • Assisted in the roll-out of a new Active Directory structure, improving authentication and resource management.
+    • Maintained detailed documentation for all IT processes and configurations, facilitating knowledge transfer.
+    • Delivered exceptional end-user support, achieving a 98% satisfaction rate in customer surveys.
+
+United States Navy
+Aviation Machinist Mate • 1990 – 2001
+After high school, I spent 10 years in the navy, working on airplanes mostly, but was always relied upon for my computer skills. The last 3 years of my Navy career was spent as an IT Support Specialist for a small squadron while stationed in Hawaii.
+
+
+
+Education
+
+
+
+Certifications
+    • Microsoft Certified: MCSE
+
+
+Additional Information
+    • Available for relocation and willing to travel for business needs.
+    • Experience working in 24/7 high paced global support environments.