Kenneth “Scott” Kalous kskalous@gmail.com • (945) 260-5398 • https://www.linkedin.com/in/kenneth-kalous-821a8b26/ Professional Summary Results-driven IT professional with over 20 years of experience in managing and supporting Windows Server operating systems and infrastructure. Proven expertise in SCCM and Adaptiva, providing enterprise-level solutions for a global organization supporting 250,000+ devices. Adept at implementing scalable IT infrastructure, optimizing system performance, and driving operational efficiency. Key Skills • SCCM and Adaptiva Design and Administration. • Windows Server Management (2008/2012/2016/2019/2022) • IT Infrastructure Design & Optimization • Patch Management & Software Deployment • Active Directory & Group Policy Administration • C#, SQL, PowerShell Scripting & Automation • Incident & Problem Management (ITIL Framework) • Global IT Operations Support Professional Experience Senior Systems Advisor II FedEx Services • 2016 – Current • Team Lead on the design, implementation, administration and maintenance of a federated global SCCM and Adaptiva infrastructure environment. • Ensured seamless operations for over 250,000 devices world wide supporting several hundred windows system administrators in diverse locations around the world. • Streamlined software distribution processes, reducing deployment times by 30% through effective SCCM and Adaptiva configurations. • Developed and maintained PowerShell scripts to automate repetitive tasks, improving team efficiency by 25%. • Collaborated with cross-functional teams to implement a comprehensive patch management strategy, achieving a 99% compliance rates. • Provided Tier 3 support for complex IT issues, resolving 95% of incidents within SLA. • Spearheaded the migration of legacy Windows Server systems to newer versions, enhancing system reliability and security. • Trained junior IT staff on Windows Server management, SCCM, Adaptiva and troubleshooting best practices. IT Systems Administrator FedEx Services • 2005 – 2016 • Managed a Windows Server environment supporting 50,000+ users, ensuring 99.9% up-time. • Implemented Group Policy Objects (GPOs) to standardize user environments and enforce security measures. • Coordinated server patching and upgrades, minimizing downtime and ensuring system compliance. • Trained junior IT staff on Windows Server management and troubleshooting best practices. • Analyzed system performance metrics, recommending and implementing upgrades that improved efficiency by 20%. IT Support Specialist Kinko’s Office & Print • 2001 – 2005 • Provided desktop and server support for Windows environments, resolving hardware and software issues efficiently. • Assisted in the roll-out of a new Active Directory structure, improving authentication and resource management. • Maintained detailed documentation for all IT processes and configurations, facilitating knowledge transfer. • Delivered exceptional end-user support, achieving a 98% satisfaction rate in customer surveys. United States Navy Aviation Machinist Mate • 1990 – 2001 After high school, I spent 10 years in the navy, working on airplanes mostly, but was always relied upon for my computer skills. The last 3 years of my Navy career was spent as an IT Support Specialist for a small squadron while stationed in Hawaii. Education Certifications • Microsoft Certified: MCSE Additional Information • Available for relocation and willing to travel for business needs. • Experience working in 24/7 high paced global support environments.