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61 lines
3.7 KiB
Lua
61 lines
3.7 KiB
Lua
Kenneth “Scott” Kalous
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kskalous@gmail.com • (945) 260-5398 • https://www.linkedin.com/in/kenneth-kalous-821a8b26/
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Professional Summary
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Results-driven IT professional with over 20 years of experience in managing and supporting Windows Server operating systems and infrastructure. Proven expertise in SCCM and Adaptiva, providing enterprise-level solutions for a global organization supporting 250,000+ devices. Adept at implementing scalable IT infrastructure, optimizing system performance, and driving operational efficiency.
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Key Skills
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• SCCM and Adaptiva Design and Administration.
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• Windows Server Management (2008/2012/2016/2019/2022)
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• IT Infrastructure Design & Optimization
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• Patch Management & Software Deployment
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• Active Directory & Group Policy Administration
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• C#, SQL, PowerShell Scripting & Automation
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• Incident & Problem Management (ITIL Framework)
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• Global IT Operations Support
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Professional Experience
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Senior Systems Advisor II
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FedEx Services • 2016 – Current
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• Team Lead on the design, implementation, administration and maintenance of a federated global SCCM and Adaptiva infrastructure environment.
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• Ensured seamless operations for over 250,000 devices world wide supporting several hundred windows system administrators in diverse locations around the world.
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• Streamlined software distribution processes, reducing deployment times by 30% through effective SCCM and Adaptiva configurations.
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• Developed and maintained PowerShell scripts to automate repetitive tasks, improving team efficiency by 25%.
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• Collaborated with cross-functional teams to implement a comprehensive patch management strategy, achieving a 99% compliance rates.
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• Provided Tier 3 support for complex IT issues, resolving 95% of incidents within SLA.
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• Spearheaded the migration of legacy Windows Server systems to newer versions, enhancing system reliability and security.
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• Trained junior IT staff on Windows Server management, SCCM, Adaptiva and troubleshooting best practices.
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IT Systems Administrator
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FedEx Services • 2005 – 2016
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• Managed a Windows Server environment supporting 50,000+ users, ensuring 99.9% up-time.
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• Implemented Group Policy Objects (GPOs) to standardize user environments and enforce security measures.
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• Coordinated server patching and upgrades, minimizing downtime and ensuring system compliance.
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• Trained junior IT staff on Windows Server management and troubleshooting best practices.
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• Analyzed system performance metrics, recommending and implementing upgrades that improved efficiency by 20%.
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IT Support Specialist
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Kinko’s Office & Print • 2001 – 2005
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• Provided desktop and server support for Windows environments, resolving hardware and software issues efficiently.
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• Assisted in the roll-out of a new Active Directory structure, improving authentication and resource management.
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• Maintained detailed documentation for all IT processes and configurations, facilitating knowledge transfer.
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• Delivered exceptional end-user support, achieving a 98% satisfaction rate in customer surveys.
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United States Navy
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Aviation Machinist Mate • 1990 – 2001
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After high school, I spent 10 years in the navy, working on airplanes mostly, but was always relied upon for my computer skills. The last 3 years of my Navy career was spent as an IT Support Specialist for a small squadron while stationed in Hawaii.
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Education
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Certifications
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• Microsoft Certified: MCSE
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Additional Information
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• Available for relocation and willing to travel for business needs.
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• Experience working in 24/7 high paced global support environments.
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